Refund Policy
Please review our Refund Policy carefully. By making a purchase on our website, you agree to the terms outlined below.
1. No Refunds:
Due to the sensitive nature of our research culture products and the inherent risks associated with their handling and storage once they leave our facility, we do not offer refunds on any purchases. All sales are final.
2. Returns for Faulty Product (Replacements Only):
To qualify for a replacement due to faulty product:
- You must notify us within 7 days of receiving your order.
- You must provide clear photographic or video evidence of the fault or damage.
- We may require the return of the faulty product for inspection. If a return is required, we will provide specific instructions and cover the cost of return shipping.
3. Replacement Process:
- Upon review and approval of your claim, we will ship a new replacement product to you at no additional cost.
- Replacements are subject to product availability. If the exact product is unavailable, we may offer a comparable alternative.
4. Exclusions:
This replacement policy does not cover issues arising from:
- Improper handling, storage, or use of the product by the customer.
- Failure to follow provided instructions.
- Customer-induced damage or alteration.
- Normal wear and tear.
- Dissatisfaction with research outcomes, as results can vary based on numerous factors outside our control.
5. How to Initiate a Faulty Product Claim:
To report a faulty product and request a replacement, please contact our customer service team at info@royalmycology.com with your order number and detailed description, along with supporting evidence. We will guide you through the next steps.
