Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase our research cultures.

1. Information We Collect:

Personal Information: When you make a purchase, we collect personal details such as your name, shipping address, billing address, email address, and phone number.
Payment Information: We collect payment information (e.g., credit card details) necessary to process your transactions. This information is processed securely through our payment gateway and is not stored on our servers.
Usage Data: We automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

2. How We Use Your Information:

To process and fulfill your orders, including shipping products and sending order confirmations.
To communicate with you about your orders, products, services, and promotional offers.
To improve our website, products, and customer service.
To detect and prevent fraudulent transactions and other illegal activities.
To comply with legal obligations.

3. Information Sharing:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, shipping companies). These parties are obligated to keep your information confidential.
Legal Compliance: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, accessible only by those authorized with special access rights to such systems, and are required to keep the information confidential.

5. Cookies:

Our website may use "cookies" to enhance your experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

6. Your Consent:

By using our site, you consent to our privacy policy.

7. Changes to Privacy Policy:

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.